Your Privacy Matters: Our Commitment to Protecting Your Data

Understanding Privacy

Why Privacy is Essential

At Enhanced Carpets & Flooring, we take your privacy seriously. Protecting your personal information is a key part of our commitment to providing a trustworthy and professional service. Whether you are making an inquiry, requesting a quote, or using our services, we ensure that your personal data is handled securely and in compliance with data protection laws. This policy explains how we collect, use, and protect your data, as well as your rights regarding your personal information.

Information We Collect

Types of Personal Data We Gather

Information Utilization

Data Usage Overview

We collect and process personal data only when necessary to provide our flooring services, improve our website, and manage customer inquiries. The information we may collect includes:

  • Contact details (name, phone number, email address) when you fill out our contact forms.
  • Project details if you request a quote or consultation for flooring services.
  • Website usage data (such as cookies and analytics) to improve our online experience.

We do not sell, rent, or share your personal data with third parties, except where required to process payments, arrange service fulfillment, or comply with legal obligations. Any data we collect is used responsibly and only for the purpose it was provided.

Data Protection Measures

Ensuring Information Security

We take all necessary measures to protect your information from unauthorized access, loss, or misuse. Our security practices include:

  • Secure servers and encrypted data storage to keep your details safe.
  • Restricted access to personal data, ensuring only authorized personnel can view or process your information.
  • Compliance with GDPR and UK data protection regulations, ensuring we meet the legal standards for handling customer data.

If we ever need to share your data for service-related purposes (e.g., arranging deliveries or scheduling installations), we ensure that trusted partners handle your information securely and in compliance with privacy laws.

User Rights and Choices

Understanding Your Privacy Rights

As a customer, you have several rights regarding your personal data under UK GDPR and other applicable laws, including:

  • The right to access – You can request a copy of the personal data we hold about you.
  • The right to correction – You can ask us to update or amend any inaccurate or incomplete information.
  • The right to deletion – You have the right to request that we remove your data from our systems.
  • The right to restrict processing – You can request that we limit how we use your data in certain situations.
  • The right to withdraw consent – If you have given consent for marketing communications, you can withdraw it at any time.

If you wish to exercise any of these rights, please contact us using the details below.

Reach Out for Privacy Inquiries

Contact Us About Your Privacy

If you have any questions about this privacy policy or how we handle your data, you can contact us by:

📧 Email: [email protected]
📞 Phone:0800 055 6885

📍 Address: Unit 15 Victory Business Centre, Somers Road North, Fratton, Portsmouth, Hampshire PO1 1PJ

We aim to respond to all privacy-related inquiries within 30 days and will be happy to assist you with any concerns.

We're Here to Help

At Enhanced Carpets & Flooring, we value the trust of our customers. We are committed to handling your personal information with care, transparency, and security. If you need more details about how we protect your privacy, don’t hesitate to get in touch. Your privacy matters to us, and we are here to ensure that your personal data is handled responsibly and in line with legal requirements.